When your Place your order, Upon Confirmation of payment, Your items will be Processed to leave the warehouse for shipment. A Tracking number will be issued to the email you provided. It takes about 24-6 days to deliver the Products to the shipping address that you have entered but can vary from time to time depending area or country. We ship our products worldwide using Standard shipping methods. We work with fulfillment services to ship our Products from Toronto. Which is a third-party warehouse that prepares and ships the Orders directly to your address. We have the right to cancel any orders containing your shipping information that is invalid or not in English.
If an order that you placed containing invalid shipping information, or shipping information that is not in English, is shipped but is unable to be delivered to you, such order delivery failure will be deemed your fault and you will not be eligible for a refund or order re-shipment. You must ensure that you provide accurate telephone or email address details when you make orders. We have the right to cancel any orders where you fail to provide this information. Moreover, if you fail to provide such information and we are unable to deliver the product(s) to you, the delivery failure will be deemed your fault and you will not be eligible for a refund or order re-shipment. We are not responsible for any lost or stolen packages that are confirmed to be delivered according to our tracking system.
Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. Taxes may be payable by you at your local customs in order to collect the item that is shipped to you. Should your package not show up, or arrive damaged, please contact us at: Theseriouspets@gmail.com